Return Policy
🔁 Return Policy
FAST USA Shipping & Hassle-Free Returns
We want you to absolutely love your gift. If you’re not 100% satisfied, you may return your item within 30 days of delivery.
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🛍 Return Eligibility
To be eligible for a return:
• Item must be unused, unwashed, and in original packaging
• All tags must be intact
• You must contact us within 30 days of delivery
⚠ Please note:
• Due to hygiene reasons, lingerie, underwear, and intimate items are final sale and cannot be returned or exchanged
• Personalized or custom-made items are also non-returnable unless they arrive damaged or defective
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💌 How to Start a Return
Email us at inquiries@charm-her.store with your order number and reason for return. We’ll send you detailed instructions and the return address (varies depending on the item’s warehouse location).
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💸 Refunds
Once we receive and inspect the return, your refund will be issued to the original payment method. Please allow up to 7 business days for processing.
Buyers are responsible for return shipping costs unless the item is defective or incorrect.